Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Show Film First Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms of Use

The term 'Showfilmfirst' or 'SFF' or 'us' or 'we' refers to the owner of the website whose registered office is 162 to 168 High Street, Rayleigh, Essex SS6 7BS. Our company registration number is 07114906. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
-This website uses cookies to monitor browsing preferences.
-Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Allocation of tickets

All tickets are supplied in good faith and ShowFilmFirst cannot be held responsible for any changes to event times or cancellations. Tickets are usually supplied on a first come, first served basis. Whilst all efforts are made to ensure tickets are allocated to capacity, in the event that there is overbooking, for whatever reason, any alternative ticket allocation is entirely at the discretion of ShowFilmFirst or the venue manager. No guaranteed compensation is offered. Tickets are supplied for use of applicant and guest(s) only. Tickets are non transferable.

Resale of tickets is strictly prohibited.

If you cannot use tickets allocated, please let us know as soon as possible by notifying icantgo@showfilmfirst.com. All bookings are also subject to the venue's own terms and conditions of entry. ShowFilmFirst reserves the right to refuse tickets to an applicant and the right to withdraw access at any time and without giving reason. If a performance is cancelled, or its timing changed substantially, ShowFilmFirst will notify ticket holders if possible, and if not any alternative offering will be at the discretion of the venue. Where an event has been classified or has an age restriction imposed upon it, notification will appear on the booking page.

For shows and other events

Customers should not contact the box office direct. There are often only a few tickets available and there is a private arrangement with Showfilmfirst. Tickets are pre-allocated and no special requests can be considered.
Showfilmfirst vouchers should be exchanged for allocated seating tickets at the main box office on day of performance. STRICTLY: No late ticket pick up or admittance. Guests are expected to be polite to the box office staff at all times and take the tickets that they are offered without asking for changes. All tickets are subject to availability and at the discretion of the Manager and subject to standard showfilmfirst.com terms and conditions.

For Film Screenings

The time on ticket is the start time. There are usually no advertisements or trailers. Please arrive early. No one will be admitted late. Please print off your ticket to take to cinema and ensure you have ID in the same name. Whilst some cinemas do accept phone tickets, not all do, so please print the ticket. As with all major ticketing services, apart from cancellations there are invariably some 'no shows' on the day of an event. Therefore, tickets can be slightly over-allocated to compensate for this and very rarely, a preview may be overbooked by a few seats. Admissions are at the manager's discretion.

The date and time of the screening is fixed. If a performance is cancelled or its timing changed substantially, ShowFilmFirst will notify ticket holders if possible, and if not any alternative offering will be at the discretion of the cinema. All tickets are supplied in good faith and ShowFilmFirst cannot be held responsible for any changes or cancellation in screening times. No form of compensation, financial or other will be given. Tickets are not transferable or exchangeable. Tickets will admit the number of persons specified on the ticket. No cash alternative. Tickets are for the use of the named ticketholder only. Personal ID or proof of name may be required.
Each film has its own specific age restriction. Where this is known at the time of the booking, this age restriction is given during the booking process. It is the ticketholders responsibility to confirm this rating with the cinema. Admissions are subject to normal BBFC film classifications.
All bookings are also subject to the cinemas own terms and conditions of entry. In the unlikely event that the screening is unable to take place as advertised due to circumstances beyond our control. ShowFilmFirst may at its own discretion offer tickets to an alternative screening in the in the same region on a different date. The same title is not guaranteed. No alternative form of compensation, financial or otherwise, will be provided. Whilst all efforts are made to ensure tickets are allocated to capacity, in the event that there is overbooking, for whatever reason, any alternative ticket allocation is entirely at the discretion of ShowFilmFirst or the cinema manager.
No Recording. Sound and video recording / photography equipment including mobile devices are not permitted in the auditorium and in some instances may be confiscated upon entry. By attending the screening it is understood and accepted that the screening may be monitored for unauthorised recording.

If you need to contact us, email help@showfilmfirst.com. Please note we are unable to issue any additional tickets and we are unable change the location or name on your ticket.


This Web Site may contain sweepstakes, contests or other promotions that require you to send material or information about yourself. Please note that sweepstakes, contests or promotions offered via the Web Site may be governed by a separate set of rules that, in addition to describing such sweepstakes, contest or promotion, may have eligibility requirements, such as certain age or geographic area restrictions. It is your responsibility to read such rules to determine whether or not your participation, registration and/or entry is valid. You agree to read and comply with such rules before entering any sweepstakes, contest or promotion on this Web Site.

Third Parties

Your dealings or communications through the Web Site with any party other than ShowFilmFirst.com are solely between you and that third party. The Web Site allows you to pay for administration charges. Third-party partners and vendors conduct these transactions on our behalf. Showfilmfirst is not liable for any goods, services, resources or content available through such third party dealings or communications, or for any harm related thereto. Please review carefully that third party's policies and practices and make sure you are comfortable with those policies and practices before you engage in any transaction. Any complaints, concerns or questions you may have relating to materials provided by third parties should be forwarded directly to such third parties.

Membership & Registration

Membership of Showfilmfirst requires registration and therefore we ask you to provide information to access offers. The decision to provide this information is purely optional; however, if you elect not to provide such information, you will not be able to access offers or features or participate in various areas and/or services offered via the Web Site. When you register or become a member of the Web Site or provide information to the Web Site in any other manner, you agree to provide only true, accurate, current and complete information. If you become a member of the Web Site or any portion thereof, you agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so that others may not access the password protected portion of the Web Site using your name in whole or in part. The Web Site reserves the right to terminate membership and deny access to the Web Site to any person who violates these Terms.

Administration Fee

Most tickets carry an administration fee which is non-refundable. For more information, see our FAQs.